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In this seminar/workshop, we define stress, discuss the causes of stress, the relationship between physical and emotional stress and the need to determine which issues or causes are controllable. The session will aid in identifying which are controllable, along with developing an Action Plan to deal with them. Participants will learn how to manage stress by balancing situational demands and the resources needed to cope with them. The Action Plan is a practical roadmap to the ultimate goal – Serenity, a total absence of stress. The session also identifies six key Stress Prevention Factors that can be used to prevent stress – providing the individual with the resources to meet situational demands. The Alberta Insurance Council accredits this seminar for Continuing Education Credits.